Pull-Ups® Training Pants Safety Notification
Q. What is the issue?
A. The Pull-Ups® brand has initiated a voluntary safety notification regarding the promotional backpack inserted in specially-marked packages of Pull-Ups® Learning Designs training pants that were sold beginning May 14, 2019. A small pair of finishing scissors was discovered in one backpack that was included in a Pull-Ups® package. The incident is related to the backpack, not to the Pull-Ups® Learning Designs training pants. This notification is a precautionary measure. There have been no reported injuries.
Q. Where was the product sold?
A. The specially-marked packages of Pull-Ups® Learning Designs training pants were sold primarily at Costco, Sam’s Club and BJ’s beginning May 14, 2019.
Q. Are other packages of Pull-Ups® training pants impacted?
A. No, only those packages that had the backpack inserted as a promotional item in specially marked packages of Pull-Ups® Learning Designs training pants are impacted. Those packages were on sale beginning May 14, 2019.
Q. Are the Pull-Ups® training pants in the package safe?
A. Yes, the Pull-Ups® training pants are safe to use as the potential concern is in the separately sealed backpack.
Q. Are the Pull-Ups® training pants being recalled?
A. No, Pull-Ups® training pants are not being recalled and are safe to use. If you have purchased a specially marked package of Pull-Ups® Learning Designs training pants at Costco, Sam’s Club or BJ’s after May 14, 2019 that contained a promotional backpack, there is a voluntary safety notification on the backpack.
Q. If I have a backpack, what should I do?
A. If you have the backpack, please take the following action:
- Remove the backpack and its packaging from the case.
- Thoroughly inspect the backpack and its packaging for accidental inclusion of a small pair of finishing scissors in or on the backpack.
- If small pair of finishing scissors are found, please contact the Pull-Ups® Training Pants Customer Care line at
1-888-778-5587 M-F 8A-5PM CST or at https://www.pull-ups.com/en-us/contact-us
Q. Can I still use the backpack?
A.Once you have examined the backpack, yes, you can still use the backpack.